Frequently Asked Questions

By bank transfer, card or PayPal. Card payments are processed securely through Revolut. For a transfer you receive the IBAN and your order number by email, and the order number goes in the payment reference.

Orders can be modified or cancelled within 2 hours of placing them. After this time, the order is prepared for shipping and cannot be changed.

Currently we only accept full payment at checkout. We may introduce payment plans for larger orders in the future.

Slovakia and Czechia take 4 to 7 business days, Germany and Austria 5 to 7. That includes the two business days needed to pick the order, and the checkout shows you a date range for your own address before you pay. Those four countries are the ones we deliver to.

We deliver to Slovakia, Czech Republic, Germany and Austria, and we do not ship outside the European Union. If you are elsewhere in the EU and would like to order, write to us: we open new countries as our registrations allow, and knowing where the demand is helps us choose.

All packages are insured. If your item arrives damaged, write to us as soon as you can, ideally within 48 hours, with photos. We will arrange a replacement or a refund.

Yes! We source from manufacturers who declare conformity with EU safety requirements. We can send you the documentation for a specific product on request.

Our products cover ages 0-⁠12 years, with specific age recommendations on each product page. We follow Montessori developmental milestones to ensure appropriate challenges.

We offer 30-⁠day returns for items in original condition. Return shipping is free within the EU, except for large furniture ordered on request, which we collect at the price stated in your quote. Refunds are processed within 3-⁠5 business days.

Yes! Exchanges follow the same process as returns. Contact us and we will help you exchange for the right product.

No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and get personalized recommendations.

You will receive a tracking number via email once your order ships. You can also log into your account to view order status and tracking information.