Returns & Exchanges
We want you to be completely satisfied with your purchase. Our hassle-free return policy makes exchanges easy.
Your 14-day right of withdrawal is separate
The 30-day return window described below is a voluntary goodwill offer. Your statutory right of withdrawal under EU Consumer Rights Directive 2011/83/EU (14 days from delivery, no reason required) remains fully in force and is explained in detail on our dedicated page.
Read the full Right of Withdrawal30 Days
Return window from delivery date.
Free parcel returns
We pay the return postage on everything you can order from the basket.
Full Refund
100% money back guarantee.
Process
How to Return an Item
Follow these simple steps to return your purchase.
Contact Us
Email us at store@faborino.com with your order number.
Get Authorization
We'll send you a return authorization and a prepaid shipping label. Large furniture, which is sold by quote rather than from the basket, is collected instead, at the cost named in your original quote.
Pack & Ship
Pack the items securely, in the original packaging if you still have it, and attach the return label.
Refund Processed
Once received, refunds are processed within 3-5 business days.
Where to send your return
After receiving your return authorization by email, send the prepaid package to the address below:
STENVARD s. r. o. (Faborino)Solivarská 14E
080 05 Prešov
Slovakia
Institutional returns (€3,500+ orders)
For institutional orders (schools, kindergartens, training centres, public buyers) the return is arranged in writing with our account manager and ships directly back to Heutink International in the Netherlands, not to our Slovak return address. This is faster, eliminates an extra transit leg, and keeps the manufacturer warranty trail intact. Contact your account manager before shipping anything.
Conditions
Return Conditions
Eligible Returns
- Items in original condition with all packaging
- Returns initiated within 30 days of delivery
- Products not used or damaged by customer
- Original receipt or order confirmation
Non-Returnable Items
- Personalized or customized products made to your specification
- Items damaged by misuse, where we may reduce the refund accordingly
Need Help with a Return?
Our customer service team is here to make your return experience as smooth as possible.