Returns, Exchanges & Claims
We want you to be completely satisfied with your purchase. Our hassle-free return policy makes exchanges easy.
30 Days
Return window from delivery date.
Free parcel returns
We pay the return postage on everything you can order from the basket.
Full Refund
We refund the full price paid for the goods.
Statutory right
Your 14-day right of withdrawal is separate
The 30-day return window described below is a voluntary goodwill offer. Your statutory right of withdrawal under EU Consumer Rights Directive 2011/83/EU (14 days from delivery, no reason required) remains fully in force and is explained in detail on our dedicated page.
Read the full Right of WithdrawalHow to Return an Item
Follow these simple steps to return your purchase.
- Contact UsEmail us at store@faborino.com with your order number.
- Get AuthorizationWe'll send you a return authorization and a prepaid shipping label. Large furniture, which is sold by quote rather than from the basket, is collected instead, at the cost named in your original quote.
- Pack & ShipPack the items securely, in the original packaging if you still have it, and attach the return label.
- Refund ProcessedOnce received, refunds are processed within 3-5 business days.
Where to send your return
After receiving your return authorization by email, send the prepaid package to the address below:
Solivarská 14E
080 05 Prešov
Slovakia
Institutional orders
Institutional returns (€3,500+ orders)
For institutional orders (schools, kindergartens, training centres, public buyers) the return is arranged in writing with us and ships back to a warehouse in the Netherlands, not to our Slovak return address. This is faster, eliminates an extra transit leg, and keeps the manufacturer warranty trail intact. Contact us before shipping anything.
When something arrives faulty
Consumers have a 24-month legal warranty from delivery. A defect that shows within the first 12 months is presumed to have existed at delivery.
For a faulty product you are entitled to a repair or a replacement. If neither is possible or it would be disproportionate, you are entitled to a price reduction or to withdraw from the contract.
Write to us as soon as you notice the defect, with your order number and a short description; a photo helps. Check furniture delivered for self-assembly right after unpacking and report visible damage or missing parts before you assemble it.
Full wording in the Terms, section 6Return Conditions
Eligible Returns
- Items in original condition with all packaging
- Returns initiated within 30 days of delivery
- Products not used or damaged by customer
- Original receipt or order confirmation
Non-Returnable Items
- Personalized or customized products made to your specification
- Items damaged by misuse, where we may reduce the refund accordingly
Need Help with a Return?
Email us and we will help you with the return.