EU-wide shipping·
30-Day Returns·
Montessori-aligned·
EU Handcrafted·
EU-wide shipping·
30-Day Returns·
Montessori-aligned·
EU Handcrafted·
30-day money back

Returns & Exchanges

We want you to be completely satisfied with your purchase. Our hassle-free return policy makes exchanges easy.

Statutory right

Your 14-day right of withdrawal is separate

The 30-day return window described below is a voluntary goodwill offer. Your statutory right of withdrawal under EU Consumer Rights Directive 2011/83/EU (14 days from delivery, no reason required) remains fully in force and is explained in detail on our dedicated page.

Read the full Right of Withdrawal

30 Days

Return window from delivery date.

Free Returns

No return shipping costs within EU.

Full Refund

100% money back guarantee.

Process

How to Return an Item

Follow these simple steps to return your purchase.

  1. Contact Us

    Email us at store@faborino.com with your order number.

  2. Get Authorization

    We'll send you a return authorization and shipping label.

  3. Pack & Ship

    Pack items in original packaging and attach the return label.

  4. Refund Processed

    Once received, refunds are processed within 3-5 business days.

Return Shipping Address

Where to send your return

After receiving your return authorization by email, send the prepaid package to the address below:

Faborino / DIGITAL SPECIALISTS s.r.o.
Čujkovova 1714/21
700 30 Ostrava-Zábřeh
Czech Republic

Conditions

Return Conditions

Eligible Returns

  • Items in original condition with all packaging
  • Returns initiated within 30 days of delivery
  • Products not used or damaged by customer
  • Original receipt or order confirmation

Non-Returnable Items

  • Personalized or customized products
  • Items damaged due to misuse
  • Products missing original packaging
  • Items purchased with special discounts over 50%

Need Help with a Return?

Our customer service team is here to make your return experience as smooth as possible.

Returns & Refunds | Faborino