We want you to be completely satisfied with your purchase. Our hassle-free return policy makes exchanges easy.
The 30-day return window described below is a voluntary goodwill offer. Your statutory right of withdrawal under EU Consumer Rights Directive 2011/83/EU (14 days from delivery, no reason required) remains fully in force and is explained in detail on our dedicated page.
Read the full Right of WithdrawalReturn window from delivery date.
No return shipping costs within EU.
100% money back guarantee.
Follow these simple steps to return your purchase.
Email us at store@faborino.com with your order number.
We'll send you a return authorization and shipping label.
Pack items in original packaging and attach the return label.
Once received, refunds are processed within 3-5 business days.
After receiving your return authorization by email, send the prepaid package to the address below:
FaborinoFor institutional orders (schools, kindergartens, training centres, public buyers) the return is arranged in writing with our account manager and ships directly back to Heutink International in the Netherlands, not to Ostrava. This is faster, eliminates an extra transit leg, and keeps the manufacturer warranty trail intact. Contact your account manager before shipping anything.
Our customer service team is here to make your return experience as smooth as possible.