Terms & Conditions

These Terms apply to consumers (B2C) and business customers (B2B). Where provisions differ between B2C and B2B, this is explicitly stated. A consumer is any natural person who concludes a contract for purposes outside their trade, business, or profession. A business customer is any person acting in the exercise of their commercial or self-employed professional activity.

The presentation of products on our website does not constitute a binding offer, but an invitation to place an order (invitatio ad offerendum).

By clicking the order button ("Place binding order" / "Zahlungspflichtig bestellen"), you submit a binding offer to purchase the selected products. Before submitting your order, you can review and correct all entered data.

We confirm receipt of your order by an automatic confirmation email. This confirmation does not constitute acceptance of your offer. The contract is concluded when we send a separate order acceptance email or dispatch the goods.

The contract text (your order details and these Terms) will be sent to you by email and can be printed or saved. We do not store the contract text for later access beyond the order confirmation email.

The contract language corresponds to the language version of the website you used to place the order. Available languages: English, German, Slovak, Czech.

All prices shown on the website are final prices. The seller is currently not registered for VAT (small business exemption under applicable law). Shipping costs are calculated separately at checkout based on the delivery destination.

We accept the following payment methods: credit and debit cards (Visa, Mastercard) processed via Revolut, and cash on delivery (COD, surcharge of €2.00 applies).

Payment is due upon conclusion of the contract. For card payments, your card will be charged when the order is accepted.

We reserve the right to offer or withdraw certain payment methods.

We deliver to Germany, Austria, Czech Republic, Slovakia, Poland, Netherlands, Belgium, France, Italy, Spain, Portugal, Greece, Denmark, Sweden, Finland, Romania, Hungary, Ireland, United Kingdom, Norway, Switzerland, and other countries as indicated on our shipping page.

Delivery times are stated on the product page and at checkout. Unless a different delivery time is stated, delivery within the EU takes place within 5–10 business days after contract conclusion. The maximum delivery period is 30 days from contract conclusion unless otherwise agreed.

Shipping costs depend on the delivery destination and the weight/size of the order. Shipping costs are clearly displayed before you submit your order. Free shipping thresholds vary by destination — the applicable threshold for your country is shown on our shipping page and at checkout.

The risk of accidental loss and accidental deterioration of the goods passes to the consumer upon delivery. For business customers (B2B), the risk passes upon handover to the carrier.

If delivery is delayed, we will inform you promptly and offer the option to set a reasonable additional deadline or withdraw from the contract.

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you or a third party other than the carrier indicated by you acquires physical possession of the last good.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form available on our website at /withdrawal, but it is not obligatory.

Effects of withdrawal: We shall reimburse all payments received from you, including delivery costs (except supplementary costs resulting from a delivery type other than the least expensive standard delivery we offer), within 14 days after receiving your notice. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. Refunds are returned to the original payment method and typically reach your account within 3-5 business days after we issue the reimbursement.

Return shipping: Send the goods back without undue delay and in any event not later than 14 days from the day you communicated your withdrawal. We bear the cost of returning the goods for EU customers.

You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not apply to business customers (B2B). Detailed withdrawal instructions and the model withdrawal form are available on a separate page: /withdrawal.

We are liable for defects in accordance with the applicable statutory provisions. For consumers, the statutory warranty period is 24 months from delivery. For defects that appear within the first 12 months of delivery, it is presumed that the defect existed at the time of delivery (reversal of burden of proof).

If a product is defective, you are entitled to request repair or replacement at our discretion. If repair or replacement is not possible or would involve disproportionate costs, you are entitled to a price reduction or withdrawal from the contract.

Please notify us of any defect without undue delay after discovery. Claims can be submitted to: store@faborino.com.

The warranty does not cover defects caused by normal wear and tear, improper use, or external influences after delivery.

We are liable without limitation for damages arising from injury to life, body, or health caused by a negligent or intentional breach of duty by us or our legal representatives or vicarious agents.

We are liable without limitation for damages caused by intentional or grossly negligent conduct.

In the case of a slightly negligent breach of a material contractual obligation, our liability is limited to the foreseeable, contract-typical damage. Material contractual obligations are those whose fulfillment is essential to the proper performance of the contract.

Any further liability is excluded to the extent permitted by law.

These Terms and all contracts concluded through our website are governed by the laws of the Czech Republic, specifically the Czech Civil Code (zákon č. 89/2012 Sb.). For consumers, mandatory consumer protection provisions of the country of their habitual residence that provide a higher level of protection shall apply in addition.

If you are a consumer residing in the EU, you also benefit from any mandatory provisions of the law of the country in which you are domiciled. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions.

For B2B customers, the exclusive place of jurisdiction is the registered seat of the seller (Ostrava, Czech Republic).

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. Our email address: store@faborino.com.

For Czech consumers, the competent ADR body is the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), Štěpánská 567/15, 120 00 Prague 2, website: https://adr.coi.cz.

We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board, but we are willing to seek amicable resolutions with our customers.

Product descriptions and images on our website serve informational purposes. Product photographs may differ slightly from the actual product due to photographic rendering and screen display settings.

Some product images on our website are AI-generated visualizations based on the original product. The supplier's original product photograph is always included as the primary image.

Technical specifications, dimensions, and weights are provided by the manufacturer and may be subject to production-related tolerances.

For business customers ordering with a valid business ID (IČO/DIČ), the following deviations apply: the statutory right of withdrawal (Section 5) does not apply to B2B orders; the warranty period for B2B customers is 12 months from delivery; the seller is currently not registered for VAT, so B2B prices are identical to B2C prices (no VAT added); B2B customers are responsible for return shipping costs.

Information about how we process your personal data can be found in our Privacy Policy at /privacy.

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall not be affected.

We reserve the right to amend these Terms with effect for future contracts. The version of the Terms in effect at the time of your order applies to that order.

These Terms were last updated on April 10, 2026.